This service offers up-to-date, online views of customer utility accounts, while also providing several convenient payment options.
Registered users may access their utility account(s) and review account information, consumption and payment history, as well as enroll in Auto Pay. Select New User to get started today. You must have your account number and most recent bill due date available.
💳 Pay by credit/debit card or e-check by selecting One Time Payment or by logging into your account. A credit/debit card convenience fee of 2.99% will be charged for each transaction. There is no fee for e-check.
📞 For questions regarding your bill or online account please contact the Water Utility Billing office by phone at 414-302-8245.
🏠 New Homeowner? New property owners must contact Customer Service by phone at 414-302-8830 or by email at ubilling@westalliswi.gov to establish service and set up your utility account before registering online.
🚨 Water Emergency: If you are having a water emergency, please dial: 414-302-8830. For after-hours emergencies, call the West Allis Police Department non-emergency line at 414-302-8000.